Contact Information

If you have any questions about an order, product, our policies, or anything else relating to Emberstone Games, please get in touch.

We aim to respond to enquiries within 1 business day.

Contact Details

Emberstone Games
Sunshine Coast, Queensland, Australia

Email: contact@emberstonegames.com.au
ABN: 68 321 524 414

You can also contact us using the Contact form available on our website.

Order Enquiries

For questions or issues relating to an existing order, please include your order number in your message so we can assist you as quickly as possible.

For damaged, faulty, incorrect or missing products, please refer to our Return & Refund Policy for information about what details, photographs or other evidence may be helpful when contacting us.

Business Hours

Emberstone Games is currently an online business and does not operate a public retail storefront.

Enquiries are monitored during normal business days.

Local Pickup

Where local pickup is available, it must be arranged with Emberstone Games in advance.

Please contact us before placing your order if you would like to arrange local pickup. Shipping charges paid at checkout are generally non-refundable if you later choose to collect the order locally instead.

Please do not attend any address associated with Emberstone Games unless a pickup has been specifically arranged and confirmed with us.